Returns and Refund Policy

Coospo believes in quick and easy returns and wants to make this process as easy as possible for you.

Our policy lasts 30 days. If 30 days have gone by since the delivery to you, unfortunately, we can’t guarantee you a refund or exchange.

To return and refund, please read the following information.

CANCELLATION

We will cancel and refund any order if your order has not yet shipped.
Orders are processed within 24hrs of being placed.
We may not have the ability to change a mistaken address after an order is dispatched, Which means we can't refund your order which is on the way to you.

PRODUCT ARRIVED DEFECTIVE OR DAMAGED?

We're sorry to hear that your Coospo product arrived in less-than-perfect condition. We'd like to resolve this issue right away with the help of our Customer Support Team and Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your Coospo product.

To report your issue, please reach out to our Customer Support team by emailing support@coospo.com with your order number. We may need you to make a short video, or take some pictures of the defects of the product and send them to support@coospo.com. After a preliminary analysis of the video or pictures, we will send you a brand-new replacement right away if it is confirmed to be defective on its arrival. If we determine that you have misrepresented the Coospo product’s condition and that the product is not defective, we will send you the right instructions and help you to use the product correctly.

RETURN & REFUND STEPS

1.  Returning damaged or defective items:

    Returning address:

   6F, Building A, Dingxin Science Park, Honglang North 2nd Rd., Baoan District, Shenzhen, Guangdong, China, 518101, Phone number +86 755 23594795, Shenzhen Coospo Tech Co., Ltd.

  Important note: We don't accept item returns without contacting us first.

2. Refund or Exchange

Refund

Once your return is received, we will email you to notify you that we have received your returned item. We accept a full refund for the order and returning shipping cost if your item is received damaged or defective within 30 days, for other returning reasons, Returning shipping cost is not refundable.

Exchange

After we received the returned item, Buyers also can choose a replacement, and We will cover the shipping cost for orders which is damaged or defective within 30 days.  We don't accept item exchanges for other returning reasons.

Here are some further suggestions and important reminders:

1. Keep all packaging materials and shipping instructions, which may be necessary to process your return request;
2. After returning the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we must wait until the product arrives in our warehouse before processing.
3. The refund will be arranged according to the same payment method you used when placing the order. We will need 1-3 business to process your refund request. All intermediary fees and bank fees will be borne by the client;
4. If the package is found to be damaged or opened, you can refuse to sign for the package. Accepting broken or damaged packages may affect your return requirements;
5. After receiving the defective item, we can arrange a refund or replacement of the product;
6. Please put a note in the return package, including the following details (this will speed up your return request):
7. If you refuse to accept the package due to import duties or taxes, you are fully responsible for all costs of returning the item to us.

 If you still have any questions about return and refund, please contact us at support@coospo.com.